Getting prepared(ish)

Children’s products are highly regulated for safety, and navigating that can be stressful for new parents. Babies“R”Us was trusted for its expertise, but registry enrollment dropped as competition increased online. I led creative for the integrated campaign and reinvented digital experience reversing that trend by giving parents the tools, reassurance, and the unfiltered truth: While no parent is ever fully prepared, with Babies“R”Us by your side, you can Be Prepared-ish. The approach delivered a 29.4% increase in new registries, and rebuilt a high-value pipeline of customers transitioning to Toys“R”Us.

A redesigned registry app turned the stressful digital experience into fun, with friendly reminders to help parents complete their registry at a relaxed pace.

The contest #IWasn’tPreparedFor entertained parents of toddlers, too, and helped grow our Facebook audience to 2 million.

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Sustainability

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Brand identity